Customer Service

Picnic-Basket.com is dedicated to providing you with the highest level of customer service. We keep regular business hours Monday - Friday, 9am - 6pm though many weekends we find ourselves working too. We are often in earlier than the posted hours and many times stay later so feel free to give us a call if it is not during our posted office hours, we may very well be here working. Whether you need help setting up an account or placing an order our trained staff is ready to serve you. We’d love to be your first choice for picnic products!

Price Matching:

Here’s our pledge to you, Picnic-Basket.com has the Best Price GUARANTEED! We will match any competitor’s price, provide you with personal and quick customer service!

If, within 30 days of your purchase at Picnic-Basket.com, you find a better price for your item at another authorized online dealer, we guarantee to match it. Offer does not apply to competitor’s free offers, bonus offers, auction websites, wholesale websites, clearance sales, exclusive sales, special orders, typographical errors, liquidation sales, mail-in rebate offers. Picnic-Basket.com reserves the right to limit quantities and it applies while supplies last.

Picnic-Basket.com's 100% Satisfaction Guarantee

If, within the first 30 days of receiving your purchase you are not completely satisfied with your order then you may return it for full refund. The item must be in original condition, unused, and in the original packaging. We’re sorry but shipping charges are non-refundable and the customer is responsible for return shipping fees. Sorry, no returns are accepted after 30 days.

Fast Order Shipping!

Orders take anywhere from 1 to 3 days to leave our warehouse and then, depending on where you live, an additional 1 - 5 days to arrive. Picnic-Basket.com has several additional delivery options for you to choose from; Overnight Delivery, 2nd Day Air Delivery, UPS 3-Day Express or Ground Delivery. During "Check Out" you will be asked to choose your shipping option and pricing for each option will be clearly marked. Simply choose the shipping method that suits your needs.

Security Online

All personal information (such as email address, name, address, credit card number, etc.) is transmitted using the industry standard format Secure Socket Layer (SSL) thereby completely protecting your sensitive information. All transactions at Picnic-Basket.com are kept secure when you use any compatible Secure Sockets Layer (SSL) browser such as Internet Explorer, Mozilla Firefox or Netscape Navigator to order our products. These browsers support encryption and automatically scramble personal information so it remains encrypted as it travels the Internet.

The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet and can only be reassembled and read by the owner of the secured site, that being Picnic-Basket.com.

Product Warranties

All products we sell are covered by a manufacture warranty. Warranty periods vary by manufacture but many of them are limited LIFETIME Manufacture Warranties. Check your product page for details. Warranties state your item will be free from defects in materials and workmanship for the warranty period. We have found that as-long-as you didn't misuse the defective item then the manufactures do a good job of standing behind their products.

Other Great Reasons To Shop With Us!