At Picnic-Basket.com, Customer Satisfaction Is Our Highest Priority

Picnic-Basket.com wants and expects you to be happy with every purchase that you make. Because we carry unique picnicking and wine enthusiast products that you can't find at your local department store or mall, we understand that for most, you are purchasing an item from us without getting to see it first. From just looking at a photograph and/or from reading a product's description we understand that sometimes, when the item arrives it is not at all like what you were thinking and you want to return it. We understand, that's ok, we'll take it back.

Picnic-Basket.com's 100% Satisfaction Guarantee

If, within the first 30 days of your purchase you are not completely satisfied with your order then return it for full refund. Item must be in original condition, unused, and in the original packaging. We’re sorry but shipping charges are non-refundable and the customer is responsible for return shipping fees. Sorry, no returns are accepted after 30 days.

To assist you with your return we have established a set of instructions that must be followed. The instructions for returns are located here.

Warranty Information

Lifetime Manufacturers Limited Warranty

All of Picnic-Basket.com's products are covered by LIFETIME Manufacture Warranties. All products are warranted to be free from defects in materials and workmanship for the life of the product. These warranties apply when the product is used for the purpose intended, and does not apply to damage caused by typical wear and tear, unreasonable use, accidents or neglect.

To use your warranty you will need to contact the manufacturer directly. Be sure to save all instructional information that you receive with your product and follow the warranty directions as that information dictates.

Read the specifics on each manufacturers product warranty here:Product Warranty Information