Hello Guest, Log in!
0 item(s)


Customer Service - Frequently Asked Questions

Company Questions
Shipping Questions
Payment Questions
Security Questions
Return Questions

Customer Service

Q: How do I purchase products on your Web Site?
A: To enable Picnic-Basket.com to provide the best customer service possible we ask all of our customers to register with our web site before placing an order. By registering with our web site we can easily assist our customers with deliveries, returns, refunds, exchanges, product warranties as-well-as being able to notify you of special customer only sales or other promotions. You can register on our web site without making a purchase, just go here.
Q: Can I modify my order once it's placed?
A: That depends. If your order has not already shipped then it can be modified. Please call: (800) 861-8823 and give the customer service representative your information. We will then contact our warehouse to see if your item(s) have shipped. If they have not then we will be happy to modify your order.

Q: Do you offer a guarantee?
A: Yes we do. As a business we want our customers to be pleased with everything purchased from us and to that end we offer this guarantee:

Picnic-Basket.com's 100% satisfaction guarantee.
Picnic-Basket.com wants and expects you to be happy with every purchase that you make. Because we carry unique picnicking and wine enthusiast products that you can't find at your local department store or mall, we understand that for most, you are purchasing an item from us without getting to see it first. From just looking at a photograph and/or from reading a product's description we understand that sometimes, when the item arrives it is not at all like what you were thinking and you want to return it. We understand, that's ok, we'll take it back.

If, within the first 30 days of your purchase you are not completely satisfied with your order then return it for full refund. Item must be in original condition, unused, and in the original packaging. We're sorry but shipping charges are non-refundable and the customer is responsible for return shipping fees. Sorry, no returns are accepted after 30 days.
Q: How can I find out about new products and specials?
A: Sign up for our newsletter which is sent out when we get new products or have a special.

Q: Where do I look up my order history?
A: To check your order history, log in to Your Account.

Q: What if I don't remember my username and/or password?
A: Go to the Login section of Picnic-Basket.com and click on “Forgot Your Password?” which will prompt you for your e-mail address and it will automatically be sent to you.
Q: What is your product substitution policy?
A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. Sometimes there may be slight variations in the napkin or liner fabric.

Q: What are the recommended care instructions?
A: All of our products can be easily cleaned with a damp cloth or sponge. The plates, glasses, flatware and stainless steel barbecue utensils are all top rack dishwasher safe. The napkins, tablecloths and blankets are gently cycle machine washable in cold water and low heat tumble dry. The wood cutting board and wood barbecue utensils should be cleaned in soapy water after each use. Wipe the cutting board, the handles of the cheese knife, corkscrew and BBQ utensils once or twice a year with mineral oil to extend their life and preserve the natural luster of the wood.

Q: Is there plenty of room for food inside the picnic baskets and picnic backpacks?
A: Yes, there is ample room for your food in all of our picnic baskets and picnic backpacks. However; our food and wine baskets are only suitable as a wine and cheese service. Generally, these food and wine baskets do not have ample room for a complete picnic.
Q: How long does the food stay hot/cold?
A: Our Thermoguard insulation keeps your food at the proper temperature for 5-8 hours depending on the outside temperature.

Q: How can I order spare/replacement parts?
A: Contact our customer service and we will be happy to help.

Q: Do you offer gift wrapping?
A: Not at this time.
Q: Can I include a gift card?
A: While we can't include a gift card you can leave a gift message that we are happy to include with your gift. Just enter your message during check out in the "gift Message" box provided. We'll include in on the packaging slip.

Q: Do you have a catalog?
A: Currently we do not. We have plans to have a catalog in 2016.

Company Questions

Q: What is the name of your company?
A: We conduct business on the Internet while DBA Picnic-Basket.com which is wholly owned by Cayman Stores Inc. You can find out more about us here: ABOUT US.

Q: How long has your company been in business?
A: We started Picnic-Basket.com August, 2005.
Q: Where is your company located?
A: We can be contacted at:
    352 Wythe Avenue
    Brooklyn, New York

Q: What are your regular business hours?
A: Regular business hours are 9am - 6pm, Monday - Friday.

Q: Do you collect sales tax? If so, how is the sales tax calculated?
A: We collect South Carolina State sales tax on all items purchased that have a South Carolina delivery address. We do not collect sales tax on the shipping fee you are charged. Sales tax rates in South Carolina vary based on the city and county of the recipient. The method we found to be most reliable is to collect sales tax based on the recipient's zip code and that is what we do. California tax law states that sales tax must be paid on shipments from California to a California address. Some of our warehouses are located in California so we must collect California sales tax in these instances.
Q: Do you offer wholesale pricing?
A: No we do not.

Q: Do you work with corporate accounts?
A: Picnic-Basket.com offers many gift items that are specially suited to deal with corporate accounts and any of our products can be customized with your company information and logo. We understand the importance of which the gifts will reflect your corporate image and will directly work with you to ensure you are satisfied.

Shipping Questions

Q: How long does it take to get my order?
A: Delivery time depends on which shipping option you choose, ground shipping takes 1 -3 days to leave our warehouse. Once in route delivery takes from 1 to 6 days and depends on which part of the US you are located in. View our shipping map for more detailed info.
Q: What are the shipping options?
A: At the time you place your order, you may also choose overnight shipping or 2nd day air. We suggest the ground shipping, it is MUCH cheaper and it generally only takes 2 - 4 days longer.

Q: What are the shipping costs?
A: Shipping cost are available after you place an item in your shopping cart. You can then enter your zip code and preview your shipping options and the cost for each one. Faster delivery such as overnight or 2nd day air is available.

Q: Can you ship to a different address?
A: Yes, there is an area for this on the order form.
Q: Do you ship internationally? Additional costs?
A:International Shipping is Available! We have partnered with Bongo International to service all of our customers Worldwide. Click here for more information on Bongo and to sign up.

Q: How can I check the status of my order?
A: Once your item(s) are shipped from our warehouse, you will receive an e-mail with the UPS or Fed Ex tracking number. You can then track your item by clicking on the enclosed URL which will log you onto our web site Then simply check your “Order Status”.

Q: What carriers are available to ship my order?
A: UPS and FedEx
Q: What shipping methods are available to ship my order?
A: We have several additional delivery options for you to choose from. Once you have placed an item in your shopping cart you are given the opportunity to view other shipping options. Simply type your zip code in the box provided and hit enter. In seconds you'll be able to find out how much your other shipping options would cost. These are live quotes and are subject to change but they will give you a very good idea of the additional shipping options and their cost.

Q: Can you ship to a PO Box?
A: No. We use UPS and FedEx for all of our shipping, neither of which can deliver to a PO Box.
Q: What are your handling charges?
A: We never charge a handling fee for processing your order or shipping your item to you.

Payment Questions

Q: What payment methods are accepted?
A: We accept Visa, Master Card, Discover Card, American Express and PayPal. You can also mail in your check or money order (we do NOT accept cash). Make checks or money orders payable to:

Cayman Stores, Inc.
DBA, Picnic-Basket.com
416 Reedy River Road
Myrtle Beach, SC 29588
Q: Can I place my order by phone?
A: Yes you can, just call (800) 861-8823 and one of our trained customer service reps will be glad to help you.

Q: What company name will appear on my credit card bill for this purchase?
A: Cayman Stores Inc., DBA: Picnic-Basket.com

Security and Privacy Questions

For detailed information about our policies concerning your Security and Privacy please read our Security & Privacy Policy.

Q: Is the information I provide Picnic-Basket.com confidential?
A: Yes. All of your information is kept confidential. We never give or sell any information to mailing list or promotion houses. We only use your information to mail you our current catalog and newsletters or to keep you informed of sales promotions. If you would like to be removed from our mailing list, please use our customer service contact form on our Contact Us Page.

Q: Is your online ordering system secure?
A: Yes it is. All personal information (such as email address, name, address, credit card number, etc.) is transmitted using the industry standard format Secure Socket Layer (SSL) thereby completely protecting your sensitive information. For detailed information, please read our Security & Privacy Policy.

Return Questions

Q: Can I cancel my order?
A: If your order has not yet shipped then it can be cancelled. We do not debit your charge card until your items ship but once it has shipped then it must be handled as a return.
Q: What is your return policy?
A: You can read our return policy here.

Q: How (exactly) and where do we send returns?
A: You can find that information by reading our Returns, Refunds & Exchanges Policy.

Q: Do you provide a money back guarantee?
A: Picnic-Basket.com's 100% satisfaction guarantee. If, within the first 30 days of your purchase you are not completely satisfied with your order then return it for full refund. Item must be in original condition, unused, and in the original packaging. We're sorry but shipping charges are non-refundable and the customer is responsible for return shipping fees. Sorry, no returns are accepted after 30 days.

Q: What is your refund policy?
A: You can read our refund policy here.

Links to Site