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Customer Testimonials

 

Picnic-Basket.com's Customer Testimonials

Over the years we have received a lot of testimonials from our customers and we really appreciate the kind words! Read through and see what others have had to say about our products and service!




Thank you great customer service! GOD bless you and Merry Christmas!


Joshua
Burlington, Wi
Items Ordered: Driftwood Sunshine Picnic Blanket; Brio Picnic Basket for Two

I recently purchased a Sandringham picnic basket as a gift for a bride. It was the hit of the bridal shower. I was thrilled it arrived in perfect condition. I'm placing my order now for another Sandringham basket that I'm going to give as another wedding gift! I appreciate all you do to ensure that this gift will arrive in perfect condition. Thanks so much.


Harvey
Olympia, Wa
Item Ordered: Sandringham Picnic Basket

We just received our 9 pc.grill set. Just wanted to thank you for great service. That is sometimes hard to find these days. It is a birthday gift for my father-in-law. I'll score big points for this. We'll surely keep you in mind when shopping for gifts or things for ourselves, along with telling others about your sight. Thanks again!


B. Bishop
Altus, Ok
Item Ordered: BBQ Tool Set

I'm a customer service/tech support rep for the company I work for and sometimes it seems like you can't get good service unless you depend on yourself. It's refreshing to experience it from the other end of business. Picnic-Basket.com is top notch!


S.R. Bledsoe
Mount Joy, PA
Item Ordered: Academy Picnic Basket

I ordered the Super Deluxe Coffee Backpack as a present to my boss for the holidays. The following day I received an email that the item was out of stock but will be delivered the second week in December. Unfortunately, being overseas I had to cancel the order because it wouldn't be here in time for the holidays. I spoke with Sam from Customer Service. He was very accommodating to my situation and cancelled my order without a problem. The following day I received an email from Sam explaining why the problem with my order occurred and he actually remedied this situation to my satisfaction.

This is the first time I have ever experienced customer service like this - I actually cancelled an order and customer service just didn't stop there - Sam kept working in order to try to find a way to get me the backpack by the holidays. Sam was a pleasure to work with, an exceptional customer rep and because of him; I established a new found loyalty to picnic-basket.com!


Tracy K.
Armed Forces, Europe
Item Ordered: Super Deluxe Coffee Backpack
Item Ordered: Verona Wine Basket

I purchased the Malibu Cooler set for my fiance for our anniversary. I think it was a great gift because it encourages spending time together. The next day we packed up our wine, cheese and sandwiches and tried out the set. It has everything we need and more. I am giving my brother the second set (Equinox with matching sunshine blanket) as a wedding gift. He and his bride-to-be really enjoy the outdoors and hiking. They can pack everything up and it'll all stay cool for when they are ready.

I had an issue with FedEx delivering my package to the wrong apartment- which was of NO fault of Picnic-Basket. I spoke with Sam Warren who sent out another order to me without hesitation. The customer service at Picnic-Basket is at the top of my list. With the help of Sam, my expectations were greatly exceeded. I can't wait to tell all of my friends about the site, products and service. A fully-equppied picnic basket is a great way to bring people closer together. I will definitely use Picnic-Basket in the future.


Lisa B
Lexington Park, Md
Item Ordered: Driftwood Malibu


I would like to say this is the best Web site I've shoped so far. Easy to follow and almost all answers are provided for the possible questions that anyone might have. I'm so excited and have very high expectations about the item I've purchased from you. I hope I feel the same way after I receive my item. Thanks!


Aytul Beyazyildirim
Elkgrove, Ca
Item Ordered: Catalina Picnic Basket


We just received our picnic basket. WOW, the quality is excellent. My wife is very pleased with her gift. I know we will get many wonderful memories our basket. We own a MG and love little day trips. Thank you for a great item!


T. Rollin
Goodrich, MI
Item Ordered: Picnic Baskets


Thank you so much for the basket - it arrived yesterday and I am thrilled with it.
Thanks for all your help and I will definitely recommend you guys should I be looking for anything similar in the future.
Regards,

Mark
Dundalk Co Louth
Item Ordered: Picnic Baskets



I saw the items on your website, ordered them, and presto, they were here. Very nice Christmas gifts for the wine drinkers in my family; unique!!! Great job! Delivered on time and as expected! I'm extremely satisfied with my order.

H. Dowd
Montrose, Michigan
Item Ordered: Wine Totes



Even with rather difficult delivery instruction, the package arrived right on time for my son's birthday. Delivery was extremely fast and I'm very satisfied! with my shopping experience!

J.Maisel
Salt Lake City, Utah
Item Ordered: Coffee Carrier



I would like to extend my compliments to your customer service department and particularly to Sam Warren. He went above and beyond to take personal responsibility for several orders that I recently submitted and provided regular updates on their status until all 13 packages were shipped and tracking numbers were sent to me.

Sam is the kind of employee that will cause customer to come back time and time again. I know that I certainly will.

G. Wood
Microsoft
Items Ordered: Picnic Baskets



I thought that I should let you know that I was very impressed with your customer service!

I was very hesitant about ordering a present online and then when I found out there was a mix up I was frustrated. However, the way that you handled it really put my mind at ease and made it worthwhile.

Thank you again for your attentiveness and your customer-focused service.

N. Fortner
Item Ordered: Picnic Backpack



We just received our 9 pc.grill set. Just wanted to thank you for great service. That is sometimes hard to find these days.

It is a birthday gift for my father-in-law. I'll score big points for this. We'll surely keep you in mind when shopping for gifts or things for ourselves, along with telling others about your site.

Thanks again,
B. Bishop
Altus, Ok.
Item Ordered: 9 Piece BBQ Grill Set

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